FAQs

Getting started

I'm behind on my bookkeeping and taxes. Can you get me caught up?

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Yes! Connect your bank accounts and credit cards and our team can help get you caught up. We will assess any catch up fees and provide those during the sales process.

What is the onboarding process for Better Bookkeeping?

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We try to keep it simple. Connect your accounts, upload your prior year tax returns, and complete your Organizer. Our team will review your information, ask any questions in the Message Center, and then schedule your Onboarding and Tax Planning call.

I am moving off of Quickbooks. How does that work?

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You can give the Better Bookkeeping team access to your Quickbooks account for review but no import should be needed. Just connect your bank accounts and credit cards via Plaid in the Better Bookkeeping app and we will help with the rest.

What documents does Better Bookkeeping need for onboarding?

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Prior year tax returns for all entities where Better Bookkeeping will handle taxes (Forms 1120S, 1065, and/or 1040), any mortgage or loan statements, and any asset schedules.

How do I know which plan is right for my business?

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Better Bookkeeping can provide holistic bookkeeping and tax support across all of your businesses and handle your personal taxes. We understand that our clients are not one size fits all and may not require all of our services. This is why we schedule a call with all potential clients to assess their short and long term needs and provide a recommendation of services based on their unique needs.

Who we serve

What if I start a new business? Can Better Bookkeeping help?

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Yes, the Better Bookkeeping system is designed to work across multiple businesses so you can see everything in one place. Reach out to your Better Bookkeeping team so they can provide any additional monthly costs.

Are there any businesses that Better Bookkeeping tax services do not support?

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We do not support non-US based companies or companies with non-US stakeholders. We can support companies based in all 50 states. Our focus is on straightforward bookkeeping, so customers with inventory, AR/AP and invoicing needs are not a good fit for Better Bookkeeping at this point.

Does Better Bookkeeping provide invoicing, bill payment, payroll, or inventory management services?

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No, Better Bookkeeping is focused on utilizing clean books to provide better taxes. We partner with Gusto as a preferred payroll provider and will work within other systems where needed for bookkeeping purposes.

Bookkeeping

How long does it take to get my historical bookkeeping caught up?

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Generally onboarding takes place within 2 weeks. The team will review transactions and send you any questions via the Message Center prior to scheduling an onboarding call.

Do I still need my Quickbooks account when I start using Better Bookkeeping?

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No, once we migrate you onto Better Bookkeeping, there is no need to keep your previous bookkeeping software active.

How do you import my previous bookkeeping into Better Bookkeeping?

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Generally, Better Bookkeeping does not need to import previous data. Our customers utilize our Plaid integration to connect their bank and credit card accounts and transactions are automatically imported and are ready for classification. We do offer historical importing for prior years for a small fee.

Do I need to keep paper receipts?

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Not unless you enjoy managing paper! Through our Plaid integraction, Better Bookkeeping will have direct access to all of your bank and credit card transactions. If you have expenses that do not run through your business accounts, you can provide us with credit card or bank statements that show these additional expenses.

How does bookkeeping help my business?

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Clean books = easier, more effecient taxes. Monthly bookkeeping provides our clients real-time insights into their business performance, allowing for better tax planning and accurate expense tracking. Quarterly bookkeeping ensures timely tax payments, avoiding penalties. Consistent bookkeeping facilitates tax savings, and Better Bookkeeping ensures your taxes are fully optimized when it's time to file.

How long does it take to do my bookkeeping each month? When can I expect it to be completed?

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Our bookkeeping team works on transaction classifications daily. We also take time at the end of the month to complete any reconciliation efforts (payroll, journal entries, etc.). We work to provide our Month End reports by the 15th of the following month.

What software do you use to complete my bookkeeping?

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We use our own proprietary bookkeeping software that our clients also have direct access to. In addition to Bookkeeping, you will have access to the Message Center for transaction questions, comprehensive Reporting and a Dashboard displaying critical items and updates. Our team of engineers continue to improve our software with our monthly updates.

Taxes

What kind of questions can I ask the tax team?

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Our tax team is here to help provide proactive quarterly tax planning as well as help answer any ad hoc questions that arise. We get asked things from "should I setup a 401K or SEP IRA?" or "When should my business take an S-Corp election" to "Should I invest in this piece of real estate?" or "Should my business put my kids on payroll?". Our team is here to help advise across your business tax needs.

I work with contractors/freelancers. Does Better Bookkeeping help with 1099s?

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Yes. Better Bookkeeping has a dedicated Contractors process where we track contractor payments, 1099 requirements and contractor information. We utilize this to produce necessary W9 requests and 1099s.

Will Better Bookkeeping handle my state filing?

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Yes. Better Bookkeeping will handle state tax filing as well as provide Quarterly Tax Estimates for your state as needed. We do not handle payment of annual franchise or state filings.

Can Better Bookkeeping handle my taxes without bookkeeping services?

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No, to provide the most streamlined and effective service, the Better Bookkeeping team manages the books for all of our clients.

Does Better Bookkeeping offer personal tax services?

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Absolutely. Personal tax service is included as part of our monthly service for our Pro and Custom clients. It is also available as an add on service for Standard clients.

Does Better Bookkeeping file my taxes?

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Absolutely. Better Bookkeeping provides comprehensive bookkeeping, tax preparation and tax filing services.

Our team

Why should I use Better Bookkeeping over the other software providers out there (Quickbooks, Bench, etc.)?

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Better Bookkeeping keeps it simple: connect your accounts, upload your prior year tax returns and we will walk you through the rest. We are selective with our clients to ensure we are best suited to provided the services that meet their needs. We offer personal, guided tax planning and ensure everything is tailored to your specific needs so you get the most out our product from day one.

Who else is behind the scenes at Better Bookkeeping?

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Better Bookkeeping is small yet mighty team made up of bookkeepers, tax planners, CPAs, client managers, and software engineers.

Does Better Bookkeeping have licensed CPAs on staff?

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Yes! Our certified CPAs are ready to help handle any tax questions. They manage Monthly Reports, oversee Quarterly Tax Estimates, and file your year end Tax Returns.

How did Better Bookkeeping get started?

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Our founder, Mitchell Baldridge, created Better Bookkeeping out of a market need for a software focused on creating streamlined books for solopreneurs to more effectively find tax savings and minimize their tax liability.

Your account

Am I committed to a time period when I sign up?

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No, Better Bookkeeping can be canceled at any time. If you decide to cancel your subscription, you will still have access to your data in Better Bookkeeping using your existing login.

If we decide Better Bookkeeping isn't the right fit, how do I access my data?

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Better Bookkeeping publishes your transactions to a Google sheet that you may access and download. You will also continue to have access to your data in the Better Bookkeeping app.

How does Better Bookkeeping protect my financial data?

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Better Bookkeeping keeps it simple. Your data is housed in single, encryption secured database with strict credential based access.